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Policies

At Kodiak Gas, Plumbing, and Heating, our policies reflect our commitment to customer satisfaction, safety, and ethical practices. This page outlines our key policies, covering everything from customer service standards to health and safety regulations. We believe in clear communication and transparency, ensuring you know exactly what to expect when you work with us.

1. Privacy Policy
1.1 Information We Collect

  • 1.1.1: Personal Information: Names, addresses, phone numbers, email addresses.

  • 1.1.2: Non-Personal Information: Cookies, IP addresses.

1.2 Methods of Collection

  • 1.2.1: Online forms.

  • 1.2.2: Cookies.

  • 1.2.3: Third-party services.

1.3 How We Use Your Information

  • 1.3.1: To provide services.

  • 1.3.2: For marketing purposes.

  • 1.3.3: For service improvements.

1.4 Information Sharing

  • 1.4.1: With third parties for payment processing.

  • 1.4.2: For analytics purposes.

1.5 User Rights

  • 1.5.1: Accessing data.

  • 1.5.2: Correcting data.

  • 1.5.3: Deleting data.

1.6 Data Security

  • 1.6.1: We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure. We backup our users’ data on multiple systems which are encrypted.

1.7 Contact Information

2. Terms of Service (ToS)
2.1: Service Description

  • 2.1.1: Plumbing services.

  • 2.1.2: Heating services.

  • 2.1.3: Gas services.

2.2: User Responsibilities

  • 2.2.1: Accurate information provision.

2.3: Payment Terms

  • 2.3.1: Pricing details.

  • 2.3.2: Billing methods.

  • 2.3.3: Payment methods.

2.4: Service Limitations

  • 2.4.1: Availability disclaimers.

  • 2.4.2: Service limitations.

2.5: Liability Limitations

  • 2.5.1: Limits on liability for service issues.

  • 2.5.2: Website errors.

2.6: Termination

  • 2.6.1: Conditions for termination by either party.

3. Refund and Cancellation Policy
3.1: Cancellations

  • 3.1.1: Process for cancelling services.

  • 3.1.2: Cancellation fees.

3.2: Refunds​

  • 3.2.1: All services are non-refundable.

3.3: Timeframes

  • 3.3.1: Deadlines for cancellations.

  • 3.3.2: Deadlines for refunds.

4. Cookie Policy

4.1: Types of Cookies Used

  • 4.1.1: Essential cookies.

  • 4.1.2: Performance cookies.

  • 4.1.3: Functionality cookies.

  • 4.1.4: Advertising cookies.

4.2: Purpose of Cookies

  • 4.2.1: Enhancing user experience.

4.3: User Control

  • 4.3.1: Managing cookies through browser settings.

5. Disclaimer Policy
5.1: Professional Advice Disclaimer

  • 5.1.1: General informational purposes only.

5.2: Service Guarantees

  • 5.2.1: No guarantees.

5.3: Third-Party Links

  • 5.3.1: Responsibility for third-party content.

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